Returns & Exchanges

At GravaStar UK, we want you to be fully satisfied with your futuristic audio gear, which is why we offer a 30-day return window for items in their original, unopened packaging. If your product is defective or you have changed your mind, our streamlined process ensures a quick resolution for your tech investment.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the item back in its original GravaStar box, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Centre

  Affix the provided shipping label and drop your package off at any authorized UK courier location; we recommend obtaining proof of postage.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.