Frequently Asked Questions
Everything you need to know about your GravaStar gear and orders.
What is the standard shipping time for UK orders?
Orders within the UK typically arrive within 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do GravaStar products come with a warranty?
Yes, all our electronics, including speakers and earbuds, come with a 12-month limited warranty that covers manufacturing defects and hardware malfunctions.
What is your return policy?
We offer a 30-day return window for items in their original packaging and condition. Please contact our support team to initiate a return authorization before shipping your product back.
Are GravaStar speakers compatible with all Bluetooth devices?
Our speakers use advanced Bluetooth 5.0 technology or higher, making them compatible with almost all smartphones, tablets, laptops, and gaming consoles that support Bluetooth audio.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I pair two GravaStar speakers together?
Yes, many of our models support TWS (True Wireless Stereo) pairing, allowing you to connect two speakers of the same model for an immersive stereo sound experience.